Frequently Asked Questions

The easiest way to schedule a project is call our office M-F from 8:00 -5:00 and our scheduling coordinator can walk you through the steps.

If your project is scheduled for a full day the installers will normally arrive between 8:30 -10:00 depending on traffic. If you have a smaller project that is considered a half day project then our office will let you know if it’s going to be an AM or PM project. The installers will arrive between 8:30 -10:00 for AM projects and 11:00 - 1:00 if it’s a PM project.

Unfortunately yes, From time to time we encounter things on other projects that cause the timeline to be extended and causes other projects to be postponed.  We are also at the mercy of mother nature and in certain weather conditions we are unable to work outside. If your project has to be rescheduled or postponed, our scheduling department works to get you back on schedule as soon as possible.

Customers need to provide the installers access through their property or adjacent property for our normal construction equipment, material, and employees. We are not responsible for damage to the property that is in the path of the access provided by the customer either above or underground. If access is required through an adjacent property it’s the responsibility of the contracted party to obtain the necessary permission from those parties before the start of the project. In addition to having access to the project a minimum of 2 ft. of clearance is needed along both sides of the fence.

Yes, Anything attached to the project at the time of installation will be considered garbage and will be taken out and disposed of. Any pipes and or electrical equipment attached to the fence needs to be removed from the project before installation as well. We hold no responsibility for items attached to the fence at the time of your project. Please remember we are builders not movers and if we have to spend time moving sheds, and wood piles etc. to make room to install your fence then additional charges will be applied. Keep in mind that your neighbor may be boarding pets or taken time off for work for the construction process and if we are unable to finish because we were busy moving your debris then your neighbor may come knocking for some reimbursement.

Yes, Power and water are needed during the construction of your project. If you are unable to provide them we will need to be notified at the time of scheduling so that we can make the necessary arrangements. An additional charge of $125.00 will be added to your final bill if we arrive for the installation and we were not notified that power and water are not available.

Payment is due upon completion of the project. We accept checks, Visa/Mastercard and Cash. Checks and cash can be given to the foreman the day installation is complete. If you would like to pay by credit card give our office a call and we can process your request over the phone. There will be a 3.5% surcharge for all credit card transactions.

If you are staining your fence, payment for stain is due upon completion of the stain. All methods noted above are accepted for payment. If your stain is not able to be completed at the time of installation payment will not be required until the stain is completed. However, if your project is completed the amount owed for your project installation is still due at the time of completion.

Yes, we do this as a courtesy to homeowners, not offered by many other companies, so that you don’t need to be the “Bank”.  We do have a Split Invoice Form that needs to be filled out and turned in at most 7 days prior to the installation of your project.  Once a project has started the Split Invoice Form will no longer be accepted.

You can cancel your signed contracted agreement without penalty or obligation by delivering written notice to our office by midnight on the third day after signing. If notice is not received in writing by the third business day a penalty of 10% or $1000.00 whichever is the lesser will be charged to the party listed on the contract. (Acceptable cancelation methods: Mail and E-mail)

Items such as Decking, Custom Gates, or Special Order wood is often non-refundable and the customer will be responsible for the entire contracted amount of the project. If we can return the merchandise, there will be a restocking fee of up to 50 % of the contracted amount that the contracted party will be responsible for.

If S&P can be completed at the time of installation we will. There are times that weather or the materials do not allow for same day staining. The product that we use can be applied when it’s above 50 degrees and below 90 degrees outside with low winds. They also recommend a 24 hour rain free window before and after the installation of their product. If S&P is not able to be applied the same day as the project our office will reschedule the stain to be done on a different day. 

Unfortunately, no. Since we are not familiar with the product or the application techniques we do not apply personally-purchased stains. It is best to consult with a painting contractor if you would like to use your own product.